Coronavirus Policy

With the normalisation of travel and removal of restrictions in the UK and France we look forward to welcoming guests to Châtel this summer and winter.

Our normal booking policy requires full payment at least ten weeks prior to commencement of a stay at our chalet.

For guests this summer we reduced this window until there was clarity from governments that travel is allowed and is available.  For guests who wished to transfer bookings to next summer we were happy to do so at no additional charge.

For this winter we will apply a similar policy as we have done with summer bookings. Full payment will not be due until ten weeks in advance of arrival, 10th October at the earliest. If prior to full payment being due the UK government is to advise against non-essential travel to France we will be happy to transfer full price bookings with deposits paid to a week of the same value the following year at no additional cost.

We also encourage all our guests to take out appropriate travel insurance to appropriately cover their risks.

Hygiene

Our partners and staff will follow French hygiene guidance which at the time of writing includes enhanced disinfecting of surfaces and handles between departing and visiting groups.

The chalet is always fully cleaned between groups and well aired.  Laundry and linens are professionally cleaned.

In-chalet staff and drivers will also follow appropriate guidance when in close contact with guests.  With the benefit or out private driver there is no need to use busy public transport.

Ski hire is usually arranged to be delivered to the chalet, avoiding visiting ski shops.  We pre-book lift passes so that they are waiting for you on arrival, enabling guests to avoid busy queues.

The best way for staff and guests to remain safe on holiday is to maintain good hygiene, regularly washing hands with soap and water, and keeping a safe distance from others.

What if I have to self-isolate?

As we cannot prepare for every eventuality we encourage guests to take out appropriate travel insurance, paying particular attention to terms regarding coronavirus disruption.  If an undesirable event occurs we want to know that our clients have some recompense.

Additional resources

UK government advice regarding travel and coronavirus https://www.gov.uk/guidance/travel-advice-novel-coronavirus

FCO France travel advice https://www.gov.uk/foreign-travel-advice/france

NHS information on coronavirus https://www.gov.uk/foreign-travel-advice/france